lode777 Platform Privacy Notice

This page describes what we collect when you use lode777 and how we keep that data protected. We are committed to transparent data handling and comply with applicable privacy regulations across our supported jurisdictions. Our privacy practice is straightforward: we collect only what is necessary to operate the platform, process your transactions, and deliver customer support.

We serve players across Indonesia, including those in Jakarta, Surabaya, Bandung, and Medan. When you create an account with us, link a payment method such as DANA, e-wallet, or mobile banking, or interact with our sportsbook, live-dealer tables, or slot tournaments, personal data flows through our systems. We treat that data with care and outline exactly how we use it below.

What we collect and why

We collect your email address, phone number, and identity details (name, date of birth, government-issued ID) when you register an account. We need these to verify your identity, comply with anti-money-laundering requirements, and respond to your support requests. We collect IP address and device information to detect fraud and manage account security.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, or direct bank transfer (online payment, e-wallet, mobile banking, local payment), our payment processors capture transaction records. We retain these records to reconcile your wallet, detect suspicious activity, and satisfy financial audit trails. We do not store your full payment credentials on our servers.

We log your activity on lode777—which games you access (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, live blackjack, roulette, football markets, esports like Mobile Legends and Free Fire)—to personalise your experience and detect problem gambling patterns. We do not sell this data to advertisers or data brokers.

Third-party processors

Our payment partners (online payment, e-wallet, mobile banking, and our acquiring banks) process transactions on our behalf. We have data-processing agreements in place with each. Our hosting provider stores our databases and backups, which may sit outside Indonesia; we require them to meet security standards equivalent to our own. Our customer support platform logs conversations you have with our team for quality assurance and dispute resolution.

Cookies and tracking

We use cookies to keep you logged in and to remember your preferences. We do not place tracking pixels or use cookies for advertising purposes. Analytics cookies help us understand traffic patterns on lode777—for example, which tournaments (Liga 1, Piala AFF) draw the most engagement—so we can improve the platform.

Your rights and our commitments

We keep your data for as long as your account is active. If you close your account, we retain transaction records for five years to comply with anti-money-laundering law, then delete or anonymise personal details. You have the right to request a copy of all data we hold about you, correct inaccurate information, or ask us to delete your account—subject to legal obligations to retain records.

We undertake to respond to data-access requests within 30 days. If you have a privacy concern, contact our support team at [email protected]Our multilingual team operates during business hours and will escalate sensitive requests to our privacy officer. We encrypt data in transit and at rest, conduct regular security audits, and maintain backup protocols to protect against loss.

Our service is available only where local law permits online wagering. Your use of lode777 means you have read this notice and agree to our handling of your data. We may update this page from time to time; we will notify you of material changes by email or by updating the date at the top of this notice.